1. People still matter
Sure, technology and robotics are incredibly advanced, and only getting more and more self-reliant. Driverless cars already exist, and unskilled manufacturing jobs are on their way down.
But for now, people still matter - a lot. Ultimately, however good a software or product is, its usefulness really boils down to the users' capabilities and willingness to use it to its full potential.
You may have all the best technology that money can buy, but what is the point when your employees aren't making good use of it? You wouldn't - or at least shouldn't - pay hundreds of dollars for a smartphone if you only intend to use it for making phone calls and sending SMSes: basic things you can do with any old mobile phone on the market.
Likewise, great technology like real time analytics, a live chat bar, and a software system which can immediately send an order to dispatch goods can only go so far. How your employees use them is really the key to success. So what if you can see exactly when a customer needs something, if your warehousing and/or sales time cannot react immediately to that information?
User training and change management is essential to get your employees on board with your vision of a modern, digitally savvy and responsive business.