In the past, technology failures have a costly impact on organisations as it typically means large-scale software implementations have gone on for far too long and have ran over budget. However, today’s technology failures are far different from the past. With the rapidly evolving technology, this means that technology today is more agile and continuously adapting to the ever-changing workplace processes., minimising technology failures. Yet, the matter of fact is that technology failures do happen, in new and more uncommon ways.
Despite the fact that failure associated with technology is unavoidable, it does not mean that organisations should be wary of adopting new technology. Failure can be a blessing in disguise as it allows organisations to be aware of the various possible factors associated with technology failure and how to potentially avoid them. Here are some ways in which organisations can ensure that they get the most out of their technology projects:
Building a strong business case
With the myriad of technology tools out in the market today, it might seem tempting to implement the latest technology in order to “keep up with the jones”. However, the big question is - is the technology necessary? Building a strong business case is key to setting the objective of the technology project.
Selecting a system
Choosing the right technology is key to ensure success in any technology project. The important thing to note here is that it is not all about choosing the “best” system or software. It is about choosing the right system that best meets the organisation’s technology project needs.
Implementation and pilot testing
Regardless of the reviews and features, it is always good to test the systems multiple times to ensure that it is ensure that it is compatible with the organisation’s IT network, user-friendly for the intended users and meets the needs of the technology project. Having a dedicated project team to oversee the pilot testing is a good way to ensure the technology project stays on track and within the project objectives. At the same time, the team can also be the Subject Matter Expert and subsequently train and lead other technology projects as well.
Going live and safeguarding the early days
Once the system is ready to go live, it is important for the organisation to communicate to employees to ensure a seamless transition. At the same time, it is important to train new users on the usability of the system while gathering key feedback from users to determine areas of improvement.
Technology projects need not be a flop at times. It can be a great learning experience for organisations and automating mundane work processes too. The key here is knowing how to maximise and deliver results on your technology projects. Failure or not - there is always something to gain out of technology projects.
This article was first published on Gpayroll. Information is correct at the time of publication.