As a leader, communication is key. It builds a relationship of trust with your employees and co-workers. It helps to channel your ideas and direction to your employees and senior management. However, while frequent communication is imperative, your choice of words and tone can actually have a significant impact on how you portray yourself to others.
Imagine a situation whereby you were upset with your team member who did not complete a task, resulting in an important project being delayed. How did you communicate your thoughts? Why did you not complete the task on time? Seems like the same situation is happening again, you did not complete the task and now the project is delayed. I am concerned - were you overwhelmed with the project task?
A simple sentence can portray your thoughts and feelings to the other party. Particularly in the workplace setting, speaking with your subordinates or co-workers with a positive or negative tone can either build or destroy the work relationship.
However, this does not mean that business leaders and managers should always speak to subordinates and employees with a “happy” tone. The key lies in the choice of words - to communicate the intention for employees to understand what went wrong yet also provide a sense of encouragement to them.
Here are some ways to create an appropriate tone when communicating with your employees or co-workers without sounding too dismissive or overly-assertive.
Always be confident and sincere. Emphasize on what the employee has achieved but also highlight the areas for improvement. Finally, always be sensitive to cultural differences between yourself and your employee. At certain times, you might not know it but your comment could actually be racially-offensive to the other party.
Within the workplace, always be in mind that your employees and co-workers can easily interpret negativity simply through your tone of voice and choice of words. In order to ensure that your employees work in cohesion within the workplace and to build a strong relationship of trust, it is imperative to ensure sincere and non-derogatory communication.
This article was first published on Gpayroll, on 24 July 2019. Information is correct at the time of publication.