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Customer Service Toolkit

Go the extra mile for your customers and learn about the passion and mindset of a service professional.


Customer Service Toolkit

Use this toolkit to:

  • Understand the 5 key areas of the service excellence framework:
    1. Leadership
    2. The Team
    3. Culture and Communication
    4. Customer Relationships
    5. Service Standards
  • Find out how you can improve your service offerings through boosting each of these areas
  • Steer your business towards satisfying and delighting your customers

Download the toolkit here:

You may approach any of the SME Centres for assistance.

Last Modified Date: 23 Oct 2018


Enterprise Singapore

230 Victoria Street #10-00
Bugis Junction Office Tower
Singapore 188024

1 Fusionopolis Walk 
#01-02 South Tower, Solaris 
Singapore 138628

Website: http://www.enterprisesg.gov.sg/
Telephone: (65) 6898 1800
Email: enquiry@enterprisesg.gov.sg