Technology has been a focal point of WLNA’s innovation drive. Can you elaborate on this?
Advanced technology is a strong enabler that helps companies stay relevant, competitive and acquire new customers and good staff. It also enables us to improve our standards and capabilities to deliver high-quality solutions and services to our customers. Some of the technologies that we have implemented with support from SPRING Singapore’s (now Enterprise Singapore's1) Capability Development Grant include:
Enterprise Resource Planning System
This end-to-end platform is linked to our back-end system, enabling key information to be shared across various departments in real-time. It also encompasses a warehouse and order management system, which enables our staff to work more efficiently – for example, by getting rid of the manual handling of inventories.
With this paperless technology, the warehouse assistant no longer requires a picking list because the picking instructions can be conveyed through the voice-picking equipment. Integrated with our warehouse management system (WMS), it provides our workers with immediate system verification and increases picking accuracy to nearly 100 percent, thus improving efficiency.
Radio Frequency (RF) Scanning Technology
The RF scanner is a handheld device that complements the voice-picking technology, providing real-time picking information at all times. The user receives instructions from the WMS with regards to what product needs to be picked next. Moreover, if a wrong item has been scanned, an error code will prompt the user. This reduces human mistakes and eliminates the problem of delivering the wrong item to customers.
Apart from these technologies, we are also working with partners like A*STAR to implement a new solution that will help us identify and track staff in our cold rooms, so that we can monitor their safety.