Being a “competent family doctor” was always Dr Thng’s dream. That dream has grown from the humble beginnings of a family clinic in Commonwealth Drive to a recognised Singapore brand, that provides health coverage for close to 450,000 individuals and 1,600 companies. His chain of clinics now has 20 full-time family physicians, and sees about 350,000 patients a year.
Dr Thng set up his first clinic in 1994, called Serene Family Clinic and later renamed My Family Clinic, with four fellow practicing physicians, who were his classmates and peers. Motivated by providing family medicine to more patients, he expanded My Family Clinic to 13 residential estates in Singapore. Having met patients who could not afford cancer medication for treatment, he decided to address rising healthcare costs for both individuals as well as companies. Alliance’s medical administrative services were started in 2006 with the aim of being the bridge between doctors, patients and insurers — while always ensuring quality medical care.
Like any other small and medium-sized enterprise (SME), Alliance has been through tough economic challenges. Yet the company continues to move forward, achieving S$10 million revenue growth each year for the past two years. Dr Thng’s business philosophy revolves around creating a meaningful business solution that makes an impact not just on individuals but also on society at large. Bearing this in mind, Alliance set up its wholesale pharmacy to proactively source for the latest cutting-edge cancer drugs and antibiotics, delivering them to needy patients in Singapore and regionally.
Dr Thng is a firm believer in upgrading a company’s processes, systems and workflow to facilitate growth as well as staying relevant to staff and customers. He shares his learning’s from this journey: